Here’s how it works
1. Subscribe
Subscribe or gift the BeanieBox and get a monthly curated selection of snacks and trinkets directly from Korea.
2. Receive
Open your box from Korea and enjoy snacks and treat while you watch your favorite dramas.
3. Enjoy
Enjoy fan items and exclusive monthly surprises for winners.
What’s in the box
Tasty snacks and incredible treats delivered right to your home directly from Korea!
Each month, you’ll receive amazing value of snacks, and a special personalized item.
100% happiness guarantee.
Shipping is Fast and Free!
You can try it out for one month and cancel anytime!
Our BeanieBox has scheduled shipping date of 18th every month.
You will receive your box within a week or earlier.
FAQ
What is Noodle Lover?
What is Noodle Lover?
We lovingly selected the most exclusive and yummy noodles that are only sold in South Korea.
It has 2-3 full sized cup noodles, and 7-10 different ramen packages with yummy snacks to eat after your hearty meal!
What is Coffee Lover?
What is Coffee Lover?
We know how much our Beanies love their coffee!
The Coffee Lover is dedicated to providing excellent and wide choice of coffee products only sold in South Korea.
You will receive 15-20 coffee sticks, and yummy snacks to eat as a side.
The coffee sticks will have variety of flavors from Maxim, South Korea’s popular coffee shop (like Ediya), and independant brands.
General
What’s inside the box of the month?
Premium BeanieBox
• 11~13(or more) amazing selection of Korean-made snacks (chips, jelly, drinks to name a few).
Many are only available in Korea!
Deluxe BeanieBox
• 1 unique trinket which will theme around Dramabeans, K-pop, K-drama, and even Korean cultural items!
• 16-20 exciting and large selection of delicious original and new Korean-made snacks.
Can I gift a BeanieBox?
Yes! Simply click the “This is a gift” option on the order page to share the BeanieBox with a friend or loved one. Make sure you put in the gift recipient’s address when asked for the shipping address.
How can I check the expiration dates on my snacks?
You can normally spot the expiration date on the back of the package. The Korean expiration date system is YY.MM.DD. For example, 11th of July, 2019 will be 19/7/11.
When is the monthly cut-off date for ordering boxes?
The monthly cut-off is 11:59 p.m. PST on the 16th of each month. You will receive your box around the last week of the month, or the first week of next month.
Subscriptions
When will I be charged for my subscription?
• First time subscribers will be billed immediately. If you subscribed after the order deadline (every month on the 16th) your first box will be the next month’s box. Please be patient, we promise it’s all worth the wait!
• Monthly subscribers will be billed on the 16th of each month. Your subscription will automatically renew each month, and you will be billed accordingly on this day.
Payment/Billing
What methods of payment do you accept?
We use PayPal for payments. We plan to make more payment options available soon.
How does the payment system work?
We take your privacy seriously and your personal card details are never stored. Each payment is processed and billed through PayPal.
How can I change my payment information?
We do not support this function as our site doesn’t keep any of your personal credit information. Please go to PayPal to change the information directly.
Does Dramabeans cover the customs and duties fees for the BeanieBox?
Dramabeans does not cover your customs and duties fees. Generally speaking, BeanieBox falls under taxable threshold, but due to the complexity of international tax laws, customs fees and duties area not covered by Dramabeans.
For more detailed and precise information, please contact your local post office or customs office.
Important Note: Returns relating to customs and duties levied during the clearance process will not be accepted.
Shipping
What shipping carrier do you use?
We use Express DHL for a fast and safe delivery!
How long does shipping take?
• Depending on your location, shipping will generally take 4-5 working days.
• The estimated delivery time for shipping will depend on your country. Please be aware that the estimated delivery time does not include any delays in customs. Dramabeans.com is not responsible for any customs duty you may incur.
• Please ensure that your shipping address is complete and correct. You will be charged a return fee and another shipping fee to re-send the package to you if any returns are made due to these circumstances.
How much does shipping cost?
Shipping is FREE for all BeanieBoxes!
Do you ship worldwide?
We currently only ship to United States, Taiwan, Hong Kong and Singapore. Though we may not ship to your country yet, we’re working on expanding our shipping list!
Will I get a tracking number?
We will send you an email with a tracking number once your order is processed.
Can I get a refund for stolen or lost package?
Dramabeans, www.dramabeans.com is responsible for transferring your order over to our courier service and providing you with a tracking number. We are not responsible for any items that are lost or delayed on the way to the recipient. Any items stolen or lost are generally not refunded. For more information, please contact [email protected].
I entered my address wrong.
If a package is returned due to incorrect address, both shipping to and from will be deducted from the refund.
Delivery
How do I track my BeanieBox?
Once your order has been processed and shipped, we will send you an email with a tracking number and a link.
How do I change my delivery address?
Go to My Subscription > Click the ‘View’ button for the order you would like to update the address. Please be aware that the change will be implemented from the next renewal.
If you get lost, you can always give us an email at [email protected] and we will assist you!
Food Restrictions
What if I have food allergies or dietary restrictions?
We are not able to accommodate food allergies and dietary restrictions yet, but we’re working on finding a solution. For now, please be aware that many of the products may have been prepared in environments with food allergens (nuts, eggs, flour, etc.). BeanieBox is not liable for any allergic reactions caused by consuming anything in the boxes. Please consume at your own risk.
Cancellation / Refund / Return
How do I cancel?
Please go to My Subscriptions > Click the ‘View’ button for the order you would like to cancel > Press ‘Cancel’ button.
Can I return or get a refund?
To be eligible for a return or a refund, your package must be (a) in the same condition that you received it, and (b) reported within 14 days since recipient. If 14 days have gone by, unfortunately we can’t offer you a return or a refund as we handle food items. Please contact [email protected] to start your return and/or refund process.
What is your replacement policy?
• All missing or damaged items must be reported to [email protected] within 7 days of receipt for a replacement or refund. The damaged item must be reported with a photo alongside the shipping label on your box. Both damaged item and shipping label must be shot together in the same photo.
• We may run out of the same replacement item, and it may be replaced with equal value.
What should I do if my package is damaged?
Dramabeans, www.dramabeans.com is not liable for any items damaged or lost during shipment. If you received your order damaged or lost during shipping, please contact [email protected] to file a shipment carrier claim. Please save all damaged goods and packaging before filing a claim.
Special Request
Can you include a snack I saw in a particular K-drama?
Email us with the snack’s name (or a screenshot of the snack) at [email protected]! We can’t guarantee we can ship it, but we’re always on the lookout for which snacks Beanies want. Your suggestions are always welcome!
Can I order in bulk for a gift?
Of course you can! Simply give us an email at [email protected]
My question isn't answered here
My question isn’t answered here.
For any questions not covered in our FAQ, drop us a line at [email protected].
Reviews
Best from @beaniebox
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Deluxe
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Noelle Myers
June 30, 2020 at 6:48 PM
This was my second beaniebox - and it did NOT disappoint. So excited to try all the new things, plus the bag and the pen were a super fun surprise for me. I highly recommend this subscription - it is so fun to try all the new things. I have yet to find something I don't like in the boxes. Customer service is also highly on point! You guys are the BEST.
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Deluxe
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Jordi
June 30, 2020 at 6:29 PM
Hi,
We are sincerely sorry for the experience you had with your local DHL.
To understand the situation a little bit better, we've sent you an email.
Please kindly check so that we can better address this issue!
Thank you!
Best,
BeanieBox Team
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Deluxe
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VS
June 30, 2020 at 4:52 PM
also sorry hard to explain my driveway is actually the entrance to the side street I live on where there are 5 apartments - so i would never have seen it and chances of it getting run over are good
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Deluxe
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VS
June 30, 2020 at 4:48 PM
Oh also forgot to add the tote bag they included was on point and I am impressed by how they have been able to include a trinket that is tasteful and not useless in each order
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Deluxe
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VS
June 30, 2020 at 4:46 PM
This was my 3rd beanie box shipment and I haven't tried any snacks yet but I was kind of disappointed (not really on dramabeans more on the shipping company DHL). The first box was great, I loved it. Second box I got the text notification saying the box had arrived 2 hours late so it sat out in the sun and a bunch of the chocolate items melted. Kinda disappointing but it's summer I get it. The box this time I deliberately checked outside my door every hour to see if it had arrived to anticipate it, and it wasn't until my neighbor brought me the box that I found out the delivery (unlike the last 2 times they left it on my porch next to my door) left the box on my DRIVEWAY where it could be run over by any number of ppl who use that driveway and 20 ft away from my door so I had no idea it had arrived. Again, a bunch of the items in this package are fairly melted but more importantly MY BOX COULD HAVE BEEN RUNOVER BECAUSE THEY LEFT IT IN MY DRIVEWAY. tried to figure out how to complain on DHL but that didn't seem to be an option so leaving this review here. Again, nothing on dramabeans they've been doing great but maybe they should say something to their delivery partner.
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